Keep ’em Coming Back by Megan Simpson

By at September 18, 2013 | 12:18 pm | Print

Keep ’em Coming Back by Megan Simpson

Megan Simpson

As organizers, we know how great it feels to have a first-time volunteer walk into our office. Yay, they want to help! We also know how hard it is to get them to keep coming back. Volunteers show up because of the candidate or the issue that they care about, but they’ll keep coming back time and time again because you build a great relationship and make them feel valuable.

One way to make this happen is to work right alongside your volunteers. Your volunteers will see that they aren’t just being given grunt work, and that they are a part of something bigger if you do a few simple things:

  • Sit down near your volunteers. If you have volunteers in your office to make phone calls, set up shop next to them. The easiest way to get volunteers comfortable with phone calls is to show them how it is done. By moving closer, your volunteer can hear you making the calls and learn from you. And you’re right there to help answer any questions they might have.

  • Check-in often. When volunteers are in your office, check in regularly to see if they have any questions or offer them water or snacks. Some of the best conversations or feedback I have received from my volunteers came during quick mid-task check-ins.

  • Debrief. Spend 5-10 minutes after your volunteer’s shift asking how it went. Go over notes, and make sure you listen to any stories. You’ll get valuable information about how you can make the work easier, and feedback from their conversations. Plus, getting to laugh with volunteers and hearing why they are doing the work is a great way to get to know your volunteer better.

Get the Tip of the Day by Email from the New Organizing Institute

Megan Simpson, Data Training Fellow at the New Organizing Institute. NOI trains organizers to build and manage effective movements by integrating tried-and-true community organizing, cutting-edge digital strategy, and data-driven decision making. NOI provide free access to revolutionary tools, technologies, and research to help campaigns reach the next level.

New Organizing Institute   1133 19th Street, NW,  Suite 850     Washington, D.C. 20036    

Management & Strategy

Related Posts

Comments are closed.